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Get honest, independent advice on German insurance, retirement, or investments – from experts who understand expats like you.
In this video, Martin (Managing Director at NEOdirect) explains how we work, what documents you need, and how to prepare for a call.
Trusted by 1,000 Indian families in Germany
FAQ
Why should I use an insurance broker?
Because a broker is independent and works for you, not for the insurance companies. At NEOdirect we compare the whole market, explain details in English, and make sure you only get products that fit your needs. Our service is free for you – we are paid by the insurers.
What can I expect during the consultation?
The first meeting is about you, not the insurance. We get to know your situation, your family, and your plans in Germany. Only after that do we discuss suitable solutions. You will receive clear explanations, written offers, and support with all paperwork.
What is the advantage of the brokerage power of attorney?
You do not need to worry about your insurance by hiring an insurance broker. Your administrative work is almost eliminated. You don't have to check if the benefits of your insurance contracts are in line with the market, you don't have to write a letter of cancellation, you don't have to take care of the optimization of your contracts, you don't have to report any damage to the company. So many advantages for you if your insurance broker takes over this. In Germany, moreover, the full service you get through an insurance broker is free of charge, priced into the premium, and does not cost you a single cent extra. Therefore, the question arises why you should manage your insurance via a comparison portal or transfer the contracts to an utterly foreign broker with the help of an app. We want to work entirely transparently and at eye level with you, not via call center agents and bots. So you always have an actual insurance broker as a contact person who is there for you when you need him. In addition, we offer the possibility to manage your contracts via our Simplr - App and to be always informed day and night, 24 hours a day.
What is liability insurance in Germany and why is it essential?
Liability insurance (Haftpflicht) covers damage you cause to others. It is the most important policy in Germany and prevents large personal costs.
What kind of insurance products do you offer?
We cover all three areas important for expats in Germany:
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Property protection (liability, home contents, legal, accident, building)
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Personal protection (health insurance, disability insurance, term life)
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Retirement & investments (pension plans, ETFs, real estate strategies)
How do I book a meeting with your team?
Simply use our booking link. Choose a time that fits your schedule, and you will automatically receive a confirmation email with the details.
Is your service really free of charge?
Yes. You never pay us directly. We receive compensation from the insurance companies once you sign a contract. That’s why it is important for us to find the right solution for you – otherwise you would not stay with us.
Can I get advice in English?
Yes. All consultations, documents, and explanations are provided in English, so you never need to struggle with German insurance terms.
What happens if I already have insurance?
We can review your existing policies free of charge. If they are good, we will tell you to keep them. If we find gaps or better options, we explain the differences and support you with switching.
Do I need to cancel my current insurance myself?
No. Once you decide on a new policy, we take care of the cancellation of your old contract and handle the communication with the insurer.
Why does Neodirect need a contract and power of attorney?
To hire an insurance broker, a brokerage contract is a prerequisite for cooperation. As the name suggests, both parties to the agreement - you and Neodirect - enter into a contract with each other. Components of this contract are, for example, the rights and obligations of each party. Neodirect, your insurance broker, is responsible for looking for the most suitable insurance coverage. On the other hand, you must inform your NEO (insurance broker) if something has changed in your life since we have no permanent insight into your private life. In the brokerage contract, the rights and obligations of both parties to the agreement are recorded. The broker's power of attorney is a part of this contract to take over the management of your arrangements. It authorizes us to optimize your insurance, for example, to cancel and conclude new contracts for you. Of course, this is only done with your consent and prior agreement, if you don't mind. An essential part of the contract is the possibility of canceling the contract. The contract can be terminated at any time by both parties. You are not bound to Neodirect with a minimum contract period, as you might be used to from other contracts. The cancellation also does not affect your insurance contracts, which remain entirely unaffected.
How does NEOdirect ensure transparency?
We explain exactly how each product works, what is covered, and what is not. You will always see the costs and conditions before you decide. We provide written documentation, and you can ask questions anytime.
What if I need help with a claim?
We are your partner for the long term. If you ever need to make a claim, we help you with the paperwork and communication so that you are not alone.
Why is consent for data use and confidentiality release required?
The topic of data protection is also written down in the brokerage contract. The DSGVO (Data Protection Regulation) is particularly important in insurance matters. Meanwhile, it applies to many areas on the Internet and at the doctor's. You nowadays receive almost no services without your consent to process your personal data. As an insurance broker, we are also only allowed to work for you with this declaration from you. All the more, it is essential for you to know and trust your insurance broker. Especially in times of Corona, where much work is done from the home office, strict compliance with all data protection-relevant precautions is inevitable.
Can my whole family be included?
Yes. We offer solutions for individuals, couples, and families. Family planning is very important in Germany, and we help you prepare step by step.
Why choose Neodirect for Indians in Germany?
We focus on the Indian community speak English and unite insurance investment and real estate in one place with long term service.